Refund policy

Return & Refund Policy

Last updated: February 2026

At FARUME, we are committed to providing a reliable and transparent shopping experience. If you are not satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days from the date your order is delivered.

To be eligible for a return:

The item must be unused and in its original condition
The item must be returned in its original packaging

We provide free returns for all eligible orders. Once your return request is approved, you will receive a prepaid return shipping label with instructions.

Non-Returnable Items

At this time, all products are eligible for return unless otherwise stated on the product page.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 3–7 business days. Processing times may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

We will resolve the issue by offering either:

a free replacement, or
a full refund

How to Start a Return

To initiate a return, please contact our support team and include your order number and reason for return.

Email: support@farume.com

Phone: +1 2029607163

Our team will respond within 24–48 hours with return instructions.

Return Address

Returns should be sent to:

305 Queen Anne Ave N
Seattle, Washington 98109
United States

Business Hours

Monday – Friday, 9:00 AM – 6:00 PM

Contact Information

Business Name: FARUME
Email: support@farume.com

Phone: +1 2029607163

Business Address:
305 Queen Anne Ave N
Seattle, Washington 98109
United States

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM